We want you to know what to expect from our Maintenance Contract

OUTLINE OF INSPECTION AGREEMENT SERVICE PROCEDURES: 

The Service Technician will:

1.  Be driving a company vehicle with signage identifying company name.
2.  Be covered by General Liability and Commercial Auto Insurance.
3.  Attempt to identify self at front door or gate.
4.  Proceed to location of system and equipment.
5.  Perform service procedures on equipment, as recommended by State and Manufacturer (see manual)*REQUIRED BY STATE LAW*.
6.  Test chlorine residual. *REQUIRED BY STATE LAW* 
7.  Make adjustments as necessary to equipment.
8.  Check performance of mechanical equipment for the entire system – floats, pumps, aerators, alarms, etc.
9.  Check and clean effluent filters if appearance justifies.
10.  Check air filters and aspirator shaft, and clean if appearance justifies.
11.  Make a visual assessment of disposal field(s) looking for clear signs of surfacing effluent.
12.  Make necessary repairs, if and only if, customer has previously approved.
13.  Document findings on Testing and Reporting Record, sign and date.
14.  Report findings to customer if anyone is home.
15.  Fill out, sign, and date weather proof tag on system. *REQUIRED BY STATE LAW*
16.  Return all paperwork to office.

The Office Personnel will:
1.  Always call customer before inspection to announce we will be coming. We try to call 2 days in advance but sometimes with the weather it may be the day before.  And make appointment time if customer desires. No one has to be home for inspection to take place.
2.  Enter all information from the Testing and Reporting Records into customer tracking database.
3.  Will make note of estimated costs on report of any repairs needed.
4.  Place one copy of Testing and Reporting Record in Agency holding file.
5.  Deliver (Brazos County) and mail (out of county) Testing and Reporting Records to each of the appropriate agencies weekly. *REQUIRED BY STATE LAW*
6.  Mail Testing and Reporting Records and any invoices to Owners the day after the inspection.
7.  If contacted by owner about repairs – explain necessary repairs and estimated costs.
8.  If authorized for the repairs, schedule a service call as soon as available.
9.  When work order and invoice are completed, enter information into customer tracking database.
10. Send owner copy of completed work order and invoice.
11. Send the Agency a copy of the completed repairs.
12. If repairs not authorized, sign copies of Testing and Reporting Records and distribute copies.
13. Update the customer tracking database on the maintenance agreement.
14. Track customer’s payments and apply payment to invoices.
15. For annual paying customers, send invoice for yearly maintenance contract at Anniversary of contract.
16. For pay per inspection customers, send invoice following each inspection.
17. Provide general and troubleshooting information to owners as requested on an as requested basis.
18. Provide copies of documents in file to Agencies, as necessary.